| Job Information |
Job Title: IT Support Engineer
Company: Radii Planet Group
Location: Castle Farm, Cholmondeley, Cheshire
Reports To: Senior IT Manager
Date Issued: November 2025 |
Get in Touch
To apply please email a CV to HR@radiiplanetgroup.com |
| Role Overview |
We are seeking a highly capable Level 2 IT Support Engineer to join our in-house IT function. The successful candidate will provide advanced technical support across the business, assist with infrastructure and security projects, and contribute to the continuous improvement of our IT environment.
The role requires strong technical knowledge of Microsoft 365, Entra ID (Azure AD), modern endpoint management, and secure-by-design practices aligned to Cyber Essentials and Cyber Essentials Plus. |
| Key Responsibilities |
End-User Support (L2)
- Provide second-line support for incidents, service requests, and escalations.
- Troubleshoot complex issues across Windows 10/11, macOS, mobile devices, printers, and applications.
- Take ownership of technical problems through to resolution, including cross-team coordination.
- Support onboarding/offboarding processes and identity lifecycle management.
Microsoft 365 & Entra ID Administration
- Manage and support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, and Security & Compliance.
- Administer Entra ID including users, groups, conditional access, MFA enforcement, and privileged roles.
- Maintain security baselines and compliance controls across cloud services.
Device & Endpoint Management
- Support configuration, deployment and management of Windows and macOS devices.
- Apply secure configuration standards aligned with Cyber Essentials.
- Administer policies via Intune, DattoRMM or Kandji where required.
Infrastructure & Networking
- Support on-prem and cloud infrastructure including servers, storage, firewalls, switches, and Wi-Fi.
- Troubleshoot network issues including DNS, DHCP, routing, and VLANs.
- Support site-to-site connectivity across multiple office and factory locations.
Security & Compliance
- Work in accordance with Cyber Essentials and Cyber Essentials Plus controls.
- Assist with vulnerability remediation across endpoints and servers.
- Respond to security alerts from SOC/SIEM tools and endpoint protection platforms.
- Implement least-privilege, secure configuration, and patching practices.
|
| Person Specification |
Technical Skills
- Microsoft 365 administration including Exchange, SharePoint, Teams and Compliance.
- Strong Entra ID administration including conditional access.
- Advanced support skills in Windows 10/11 and macOS.
- Experience with Intune or other MDM/endpoint management platforms.
- Networking fundamentals (VLANs, TCP/IP, DNS, DHCP, firewalls).
- Experience in Cyber Essentials or CE+ governed environments.
- PowerShell scripting (advantageous).
- Understanding of SASE/Zero Trust architecture (beneficial).
Professional Attributes
- Excellent communication and stakeholder-management skills.
- High attention to detail and strong documentation discipline.
- Strong problem-solving capability with ability to work autonomously.
- Ability to manage workload in a fast-paced, multi-site environment.
- A proactive mindset with appetite to learn and grow.
Qualifications (Preferred, Not Essential)
- CompTIA Network+, Security+ or equivalent.
- Cyber Essentials / CE+ knowledge or hands-on experience.
- ITIL Foundation (desirable).
|
| Working Hours |
8.30 a.m. to 5.00 p.m. Monday to Friday (with a one-hour lunch break).
Hours outside of standard working hours may occasionally be required. |
| What We Offer |
- Competitive salary.
- Discretionary Bonus Scheme.
- Workplace Pension Scheme.
- Private Medical Cover.
- Life Assurance Cover.
- 21 days annual leave, rising to 26 days after 5 years’ service.
- Additional 3 days off between Christmas and New Year.
|
| RPG Values and Behaviours |
| At Radii Planet Group, our Values and Behaviours Framework underpins the way we work and lead. We recognise that every employee acts as an ambassador for the business, and our continued success relies on a shared commitment to these principles. By joining RPG, you agree to embrace our values and contribute to a culture that is positive, collaborative and high performing. |
| DI&SV Statement |
| Diversity drives innovation and accelerates organisations towards their missions. Radii Planet Group is committed to increasing diversity and fostering a progressive, inclusive workplace. We provide equal opportunities in recruitment and welcome applications from all qualified candidates regardless of ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or disability. |
Get in Touch
To apply please email a CV to HR@radiiplanetgroup.com |
